FAQs
1. What products do you sell?
We offer a wide variety of event products. Whether you're looking for birthdays, gender reveals, baby showers, bridal showers, proposals, graduation, New Year, Valentine, Christmas event themes, or any occasion, we’re here to make your shopping experience easy. We cater to different tastes and needs, and our collection is constantly updated to reflect the latest trends and customer requests.
2. How can I place an order?
Placing an order is easy! Simply browse through our categories or use the search bar to find the products you're interested in. Add your selected items to the cart, and when you're ready, proceed to checkout. Follow the prompts to enter your shipping information, choose a payment method, and confirm your order.
3. Can I request a specific product to be added?
Yes! We pride ourselves on offering a personalized shopping experience. If there's a product you want but can’t find on our website, feel free to reach out to us through our "Request a Product" page or contact our customer service team. We’ll do our best to add it to our collection.
4. Is it safe to shop on your website?
Absolutely! We take your privacy and security seriously. Our website uses industry-standard encryption to ensure that your personal and payment information is protected. We also comply with data protection regulations to keep your information safe.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose the method that’s most convenient for you at checkout.
6. How can I track my order?
Once your order has shipped, you will receive an email with tracking details. You can use the tracking number to monitor your order’s progress on the carrier’s website. If you have any issues or concerns, feel free to contact our support team.
7. Can I change or cancel my order after it’s been placed?
We process orders quickly to get them to you as fast as possible. If you need to change or cancel your order, please contact us within 24 hours of placing it. After that time, we may not be able to modify or cancel the order, but we will assist you with returns or exchanges.
8. Do you offer international shipping?
Yes! We offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. You can view the available shipping options during checkout.
9. What is your return policy?
We want you to be happy with your purchase! If you’re not satisfied with an item, we offer returns and exchanges within 30 days of delivery. Please make sure the product is in its original condition, unused, and with all tags / packaging intact. For more information, visit our Return Policy page.
10. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team through the contact form on our website. We're here to help and will respond to your inquiry as quickly as possible.